@@ -1,1 +1,1 @@ - +A mortified shopper mocked Pretty Little Thing's 'comical and outrageous' response to her complaint that one of their bikinis turns transparent in water.<br>Emily Charlton-Smith, from Clapham, south , was left red-faced after her £17 bikini became completely translucent in water.<br>Emily had worn the bikini to the pool yesterday while on holiday in , but was left scrambling for cover when it turned completely see-through in the water.<br>The 25-year-old took to Instagram to complain to the company, but was left perplexed when a customer service adviser asked for her to send a video of her demonstrating the garment's transparency.<br> Emily Charlton-Smith, from Clapham, south London, was left red-faced after her £17 bikini became completely translucent in water<br>Screen shots of the conversation show an adviser, Nowman, asking Emily for proof of the incident. <br>The message read: 'Can you send us video of this so we can see how thin it has become this item has become?'<br> RELATED ARTICLES <br><br><br><br>Share this article<br>Share<br><br><br>Taken aback she responded: 'As in a video of it going see-through when I wear it?'<br>An hour later, Nowman disappeared from the conversation and a different customer adviser issued a sincere apology for the blunder, writing: 'I'm so sorry, that was advised wrong, can you send us a photo of your hand under the bikini to show how see through it is.'<br> Emily claimed the £17 bikini she bought from PrettyLittleThing went completely see-through when she got in the pool in Spain<br> Emily was asked to send in a photo of her hand underneath the garment when it was wet to prove how thin it had become - after she was asked to send a video as proof<br>Emily took to Instagram to share the exchange with her followers with the caption: 'I'm not sure what's worse @PrettyLittleThing's Nowman asking me for a video in my see-through bikini or the customer service team telling me bikinis are for poolside posing only'.<br>'I'll save you the nude [https://go.forexbinaryoption.shop/jLvXiI free gay latin porno] video (soz Nowman) but this is what we're working with.'<br>Images accompanying the post show Emily's white bikini turned completely translucent after being held under water.<br>In response to her complaints, a PrettyLittleThing customer services adviser said: 'From the material it can be expected to happen, most of our bikinis we do advise for them to be worn for poolside posing based on this.'<br> Emily shared the cringeworthy conversation she had with a customer service rep on her Instagram Stories<br> She was informed that the swimwear item was intended for 'poolside posing only' due to the material it's made from<br> Emily couldn't believe that she'd bought a bikini that wasn't suitable to be worn in water<br> Emily then shared photos of her hand beneath the wet bikini to show just how see-through it had become<br> During her conversation with the PLT rep, Emily explained she'd been embarrassed when the item turned see-through in a 'crowded pool environment'<br>Speaking today, Emily explained how she saw the funny side of the messages.<br>She said: 'You have to laugh that they asked for a video initially, I think that would have sent most people over the edge, but I let it play out as I've worked in retail and try to be helpful.<br>'The best and most mortifying part is that they said bikinis are for "poolside posing".<br>'I posted it on my Instagram story and have had so many people express their frustrations for me and some have had similar experiences.'<br>PrettyLittleThing have previously been in hot water over the quality of their swimwear after images of another bikini designed for 'poolside posing only' went viral.<br>FEMAIL has reached out to PrettyLittleThing for comment. <br> Thankfully Emily had packed another bikini with her, which she posed in for an Instagram snap<br>